Your Library, Your Voice, Our Future

CLICK HERE to take the Community Survey – open until 5 p.m. Friday, July 23

  • The survey takes approximately 10-15 minutes to complete
  • Responses are directed to Library Strategies, an independent consultant. Individual responses are confidential, and no survey responses will be connected to particular individuals in the aggregate reports provided to the staff and governing bodies of the Robbins and Fox Branch Libraries or the Town of Arlington.

If you’d like to take the survey on paper and/or if you require the survey in translation:

Download the survey in English (PDF)

发出请求 (PDF) – Download Chinese translation

Télécharger le sondage (PDF) – Download French translation

調査をダウンロードす (PDF) – Download Japanese translation

Descarga la encuesta (PDF) – Download Spanish translation


Strategic Planning for Arlington’s Libraries

Before the pandemic closed our doors in March 2020, the Library Board of Trustees approved funds for a strategic planning consultant who could help us create our new long-range plan for library operations. As we made change after change to provide services in new and innovative ways during the pandemic, it became clear that 2021 would be the perfect year to create a new strategic plan. In many ways, as an institution and a team, we’ve never been as flexible or unafraid of change as we are right now. After a bidding process that took place in January, the library entered into agreement with the national consulting firm Library Strategies.

Public libraries create a new strategic plan every 4-6 years and use that plan to guide year-over-year activities, and our last plan was completed in 2015. We take into account the Town Master Plan, community data, and library statistics, and the plan takes about 5 months to complete. Community feedback is gathered through a survey, curated focus groups, and interviews. Having a current, approved strategic plan on file with the Massachusetts Board of Library Commissioners (MBLC) also makes us eligible for state grants.

Through this exciting process it will be interesting to see not only how community expectations for library services have changed, but also how those expectations may impact future refinement of the 2018 Reimagining Our Libraries building study.

The final new Strategic Plan will be presented to the Library Board of Trustees for approval at their September meeting, and will be widely publicized and posted on this site. Thank you for taking an interest!


Andrea Nicolay, Director of Libraries

Andrea Nicolay, Director of Libraries